You can send a follow-up message by clicking Contact host on the venue profile, or contact us and we'll do everything we can to help. If the host does not respond to your booking request, you will not be charged.

In the rare instance where you arrive at the venue and it is either closed or there is no receptionist/admin on-site to grant you access, please contact the Customer Experience Team, and we will provide you with a full refund.

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